Problem Note 65695: You cannot print a PDF file in Adobe Acrobat Reader, and you see the message "An error occurred while printing the document"
 |  |  |  |  |
When you attempt to print a PDF file in Adobe Acrobat Reader, the print job fails. You might see one of the following pop-up error messages:
An error occurred while printing the document.
The document could not be printed.
This problem can occur when the file is generated with the ODS PDF destination and you also set the PDFSECURITY= system option to any value other than none.
As a workaround, you can open the PDF file in the Google Chrome browser and print it from there.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | Base SAS | z/OS | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 |
| z/OS 64-bit | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft® Windows® for x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Enterprise 32-bit | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Enterprise x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Pro 32-bit | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Pro x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Enterprise x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Pro 32-bit | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Pro x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 10 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 Datacenter | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 R2 Std | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 Std | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2016 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2019 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Enterprise 32 bit | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Enterprise x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Home Premium 32 bit | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Home Premium x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Professional 32 bit | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Professional x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Ultimate 32 bit | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Ultimate x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| 64-bit Enabled AIX | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| 64-bit Enabled Solaris | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| HP-UX IPF | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Linux for x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Solaris for x64 | 9.4_M6 | 9.4_M7 | 9.4 TS1M6 | 9.4 TS1M7 | ||
A fix for this issue for Base SAS 9.4_M6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D9T.html#65695| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-03-24 09:24:53 |
| Date Created: | 2020-03-16 07:26:24 |