SUPPORT / SAMPLES & SAS NOTES
Problem Note 65418: Uploading a synonym file to SAS® Visual Investigator fails with "An error has occurred..." when using the Japanese (ja-JP) or Korean (ko-KR) locale
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When you use the tenant locale in Japanese (ja-JP) or Korean (ko-KR) in SAS® Visual Investigator 10.6, you might encounter the following generic error message when you upload a synonym file for a Synonym search:
An error has occurred. Errors are written to the log and the application administrator has been notified
Here is an example of a Japanese pop-up message that you might see:
Here is an example of the error message in the /var/log/sas/viya/svi-sand-service/default/sas-svi-sand-service_YYYY-MM-DD_hh-mm-ss.log:
2019-12-03 17:54:10.465 ERROR 22748 --- [0-auto-1-exec-8] c.s.s.w.e.GlobalExceptionHandler : xxxxx@@sandbox(xxxxxxxx) [xxxxxxxxxx] [REQUEST_HANDLING_ERROR_DETAILS] [xxxxxxxxxxxxxxx] Error: key: GENERIC_INTERNAL_ERROR.txt resource bundle: svi-sand-exception message: 冁E¨エラーが発生しました。エラーはログに書き込まれ、アプリケーション管琁EE«通知されてぁE¾す、E2019-12-03 17:54:10.466 ERROR 22748 --- [0-auto-1-exec-8] c.s.s.w.e.GlobalExceptionHandler : xxxxx@@sandbox(xxxxxxxx) [xxxxxxxxxx] [REQUEST_HANDLING_ERROR_CAUSED_BY] [xxxxxxxxxxxxxxx] Caused by: exception: NestedServletException message: Handler dispatch failed; nested exception is java.lang.NoClassDefFoundError: Could not initialize class org.apache.lucene.analysis.ja.dict.TokenInfoDictionary$SingletonHolder
2019-12-03 17:54:10.466 ERROR 22748 --- [0-auto-1-exec-8] c.s.s.w.e.GlobalExceptionHandler : xxxxx@@sandbox(xxxxxxxx) [xxxxxxxxxx] [REQUEST_HANDLING_ERROR_CAUSED_BY] [xxxxxxxxxxxxxxx] Caused by: exception: NoClassDefFoundError message: Could not initialize class org.apache.lucene.analysis.ja.dict.TokenInfoDictionary$SingletonHolder
2019-12-04 09:14:42.800 ERROR 22748 --- [0-auto-1-exec-9] c.s.s.w.e.GlobalExceptionHandler : xxxxx@@sandbox(xxxxxxxx) [xxxxxxxxxx] [REQUEST_HANDLING_ERROR] [xxxxxxxxxxxxxxx] The request to the URI /svi-sand/admin/config/synonyms resulted in an error. Refer to the related log entries for more information.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Investigator | Linux for x64 | 10.6 | 10.7 | Viya | Viya |