Problem Note 65313: You are unable to download a file successfully from SAS® Studio
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In SAS® Studio 3.8 or 4.4, if you right-click a file in the Server Files and Folders section of the navigation pane and choose to download it, nothing happens and you are not able to download the file. Clicking the download file icon in the top menu does not work either.
In some cases, if you are able to download the file, the downloaded file is empty and does not contain data, or it is unreadable.
This problem occurs when the Apache HTTP Server has been upgraded to Version 2.4.39 or higher.
A workaround is to use an external file transfer method to move the file from the server to your local computer.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update for SAS® Studio 4.4.
Click the Hot Fix tab in this note to access the hot fix for this issue for SAS® Studio 3.8.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Studio | Microsoft® Windows® for x64 | 3.8 | 3.81 | 9.4 TS1M7 | |
| Microsoft Windows 8 Enterprise 32-bit | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows 8 Enterprise x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows 8 Pro 32-bit | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows 8 Pro x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows 8.1 Enterprise x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows 8.1 Pro 32-bit | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows 8.1 Pro x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows 10 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows 95/98 | 3.8 | |||||
| Microsoft Windows 2000 Advanced Server | 3.8 | |||||
| Microsoft Windows 2000 Datacenter Server | 3.8 | |||||
| Microsoft Windows 2000 Server | 3.8 | |||||
| Microsoft Windows 2000 Professional | 3.8 | |||||
| Microsoft Windows NT Workstation | 3.8 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 3.8 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 3.8 | |||||
| Microsoft Windows Server 2003 Standard Edition | 3.8 | |||||
| Microsoft Windows Server 2003 for x64 | 3.8 | |||||
| Microsoft Windows Server 2008 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows Server 2008 R2 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows Server 2008 for x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows Server 2012 Datacenter | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows Server 2012 R2 Std | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows Server 2012 Std | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows Server 2016 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows Server 2019 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Microsoft Windows XP Professional | 3.8 | |||||
| Windows 7 Enterprise 32 bit | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Windows 7 Enterprise x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Windows 7 Home Premium 32 bit | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Windows 7 Home Premium x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Windows 7 Professional 32 bit | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Windows 7 Professional x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Windows 7 Ultimate 32 bit | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Windows 7 Ultimate x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Windows Millennium Edition (Me) | 3.8 | |||||
| Windows Vista | 3.8 | |||||
| Windows Vista for x64 | 3.8 | |||||
| 64-bit Enabled AIX | 3.8 | 3.81 | 9.4 TS1M7 | |||
| 64-bit Enabled Solaris | 3.8 | 3.81 | 9.4 TS1M7 | |||
| HP-UX IPF | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Linux for x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| Solaris for x64 | 3.8 | 3.81 | 9.4 TS1M7 | |||
| SAS System | SAS Studio for Viya | Microsoft® Windows® for x64 | 4.4 | 5.1 | Viya | Viya |
| Linux for x64 | 4.4 | 5.1 | Viya | Viya | ||
Viya on Linux: An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesViya on Windows: An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesWinA fix for this issue for SAS Studio 3.8 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D8F.html#65313| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2023-02-03 10:27:35 |
| Date Created: | 2020-01-07 16:43:13 |