Problem Note 65231: In SAS® Enterprise GRC, you see an "Internal Server Error" when you modify an action plan that you accessed through a direct link
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If you use a direct link to edit and update an action plan in SAS Enterprise GRC, you might see an "Internal Server Error" message. For example, you might see the issue when you use a link in an email notification to edit the action plan.
When the problem occurs, the SAS Enterprise GRC log file contains errors similar to the following:
ERROR com.sas.oprisk.monitor.web.ErrorServlet - Error instance identifier: e5fae9cd-6cdc-4079-86cb-83a245b3df85
ERROR com.sas.oprisk.monitor.web.ErrorServlet -
javax.servlet.ServletException: java.lang.NullPointerException
at org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:520)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:427)
at com.sas.oprisk.monitor.web.MonitorStrutsRequestProcessor.processActionPerform(MonitorStrutsRequestProcessor.java:90)
(...)
Caused by: java.lang.NullPointerException
at com.sas.oprisk.monitor.web.iap.actionplan.ActionPlanAction.establishBreadcrumbs(ActionPlanAction.java:1451)
ERROR com.sas.oprisk.monitor.web.ErrorServlet -
javax.servlet.ServletException: java.lang.NullPointerException
at org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:520)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:427)
at com.sas.oprisk.monitor.web.MonitorStrutsRequestProcessor.processActionPerform(MonitorStrutsRequestProcessor.java:90)
(...)
Caused by: java.lang.NullPointerException
at com.sas.oprisk.monitor.web.iap.actionplan.ActionPlanAction.establishBreadcrumbs(ActionPlanAction.java:1451)
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise GRC | Microsoft® Windows® for x64 | 6.1 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.1 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.1 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.1 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.1 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Enterprise GRC 6.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/T04.html#65231A fix for this issue for SAS Enterprise GRC 6.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/T04.html#65231
The problem occurs when you use a link in a notification to edit the action plan.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-01-10 14:56:28 |
| Date Created: | 2019-12-10 11:35:31 |