Problem Note 64935: The sasmaextract utility in SAS® Customer Intelligence fails when you use it inside a Process node in a diagram
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When you use the SAS Customer Intelligence sasmaextract utility to extract your campaigns, you might encounter an issue when you use the utility inside a Process node that is linked to a Communication node.
When you run the post processing, the following error message might be displayed in the SASCustIntelCore6.x.log file:
Extracting: [xxx] Campaign Management\Campaigns\Test (DGGGWCBSXJBRQDP2)
ERROR: A problem has occurred extracting - [xxx] Campaign Management\Campaigns\Test (DGGGWCBSXJBRQDP2)
Exception retrieving FlowState
at com.sas.analytics.crm.auxdataio.integration.MAIntegrationCommand.run(MAIntegrationCommand.java:247)
at com.sas.analytics.crm.auxdataio.extract.MAExtract.main(MAExtract.java:125)
Caused by: java.lang.NullPointerException
ERROR: A problem has occurred extracting - [xxx] Campaign Management\Campaigns\Test (DGGGWCBSXJBRQDP2)
Exception retrieving FlowState
at com.sas.analytics.crm.auxdataio.integration.MAIntegrationCommand.run(MAIntegrationCommand.java:247)
at com.sas.analytics.crm.auxdataio.extract.MAExtract.main(MAExtract.java:125)
Caused by: java.lang.NullPointerException
Currently, you can work around this problem by running the sasmaextract utility from a command line outside of the campaign.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation Integration Utilities | Microsoft® Windows® for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 |
| 64-bit Enabled AIX | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| 64-bit Enabled Solaris | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| HP-UX IPF | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| Linux for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| Solaris for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#64935| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-12-17 16:37:16 |
| Date Created: | 2019-10-15 10:17:16 |