Problem Note 64812: You see an "unexpected server error" message when you create a new business object in a content release on the SAS® Risk Governance Framework
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When you create or edit a business object in a content release on the SAS Risk Governance Framework, you might see an error similar to the following:
You might see the problem when the business object is workflow-enabled, and the current workflow task contains a large number of participants. The problem occurs when the database engine for the SAS® Shared Services database is Postgres.
When the problem occurs, you see an error similar to the following in the webinfdsvrc-yyyy-mm-dd_hhnnss.log:
EDTHINT: Values larger than 1/3 of a buffer page cannot be indexed.
Click the Hot Fix tab in this note to access the hot fix for this issue.
After installing the hot fix, specify the following JVM option in the setenv.bat or sasenv.sh file in the SAS-configuration-directory/Levn/Web/WebAppServer/SASServer1_1/bin directory to prevent the issue:
After you add the JVM option, restart SASServer1_1.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Web Infrastructure Platform | Microsoft® Windows® for x64 | 9.4_M5 | 9.4_M7 | 9.4 TS1M5 | 9.4 TS1M7 |
| 64-bit Enabled AIX | 9.4_M5 | 9.4_M7 | 9.4 TS1M5 | 9.4 TS1M7 | ||
| 64-bit Enabled Solaris | 9.4_M5 | 9.4_M7 | 9.4 TS1M5 | 9.4 TS1M7 | ||
| HP-UX IPF | 9.4_M5 | 9.4_M7 | 9.4 TS1M5 | 9.4 TS1M7 | ||
| Linux for x64 | 9.4_M5 | 9.4_M7 | 9.4 TS1M5 | 9.4 TS1M7 | ||
| Solaris for x64 | 9.4_M5 | 9.4_M7 | 9.4 TS1M5 | 9.4 TS1M7 | ||
A fix for this issue for SAS Middle Tier 9.4_M6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D8T.html#64812A fix for this issue for SAS Risk Governance Framework 7.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D4Z.html#64812A fix for this issue for SAS Middle Tier 9.4_M5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B6K.html#64812| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-10-02 11:12:06 |
| Date Created: | 2019-09-20 16:45:37 |