Problem Note 64465: You see a "com.gemstone.gemfire.SerializationException" error in the SAS® Risk Governance Framework when your environment is clustered
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When you invoke a custom Groovy function from a SAS Risk Governance Framework or SAS® Enterprise GRC screen, you might see an error similar to the following in the log file:
ERROR com.sas.oprisk.monitor.web.ErrorServlet - null java.lang.RuntimeException: com.gemstone.gemfire.SerializationException:
A ClassNotFoundException was thrown while trying to deserialize cached value.
Caused by: com.gemstone.gemfire.SerializationException: A ClassNotFoundException was thrown while trying to deserialize cached value.
Caused by: java.lang.ClassNotFoundException: customfunctions.GetIncidentStatusFromValue
A ClassNotFoundException was thrown while trying to deserialize cached value.
Caused by: com.gemstone.gemfire.SerializationException: A ClassNotFoundException was thrown while trying to deserialize cached value.
Caused by: java.lang.ClassNotFoundException: customfunctions.GetIncidentStatusFromValue
The problem might occur when your environment is clustered.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Risk Governance Framework | Microsoft Windows 8 Pro x64 | 7.3 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Pro 32-bit | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Enterprise x64 | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Enterprise 32-bit | 7.3 | 9.4 TS1M5 | ||||
| Microsoft® Windows® for x64 | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Pro x64 | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows 10 | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 R2 | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 for x64 | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 Datacenter | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 R2 Std | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 Std | 7.3 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2016 | 7.3 | 9.4 TS1M5 | ||||
| Windows 7 Enterprise 32 bit | 7.3 | 9.4 TS1M5 | ||||
| Windows 7 Enterprise x64 | 7.3 | 9.4 TS1M5 | ||||
| Windows 7 Home Premium 32 bit | 7.3 | 9.4 TS1M5 | ||||
| Windows 7 Home Premium x64 | 7.3 | 9.4 TS1M5 | ||||
| Windows 7 Professional 32 bit | 7.3 | 9.4 TS1M5 | ||||
| Windows 7 Professional x64 | 7.3 | 9.4 TS1M5 | ||||
| Windows 7 Ultimate 32 bit | 7.3 | 9.4 TS1M5 | ||||
| Windows 7 Ultimate x64 | 7.3 | 9.4 TS1M5 | ||||
| Linux for x64 | 7.3 | 9.4 TS1M5 | ||||
| SAS System | SAS Enterprise GRC | Solaris for x64 | 6.1 | 9.4 TS1M2 | ||
| Linux for x64 | 6.1 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft® Windows® for x64 | 6.1 | 9.4 TS1M2 | ||||
| SAS System | SAS Model Risk Management | Microsoft® Windows® for x64 | 6.1 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.1 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.1 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.1 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.1 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.1 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Risk Governance Framework 7.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D4Z.html#64465A fix for this issue for SAS Enterprise GRC 6.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/T04.html#64465A fix for this issue for SAS Enterprise GRC 6.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/T04.html#64465
The problem also occurs in SAS® Enterprise GRC.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2019-12-11 14:03:11 |
| Date Created: | 2019-07-12 09:36:53 |