SUPPORT / SAMPLES & SAS NOTES
Problem Note 64008: Defining selection groups within custom details in SAS® Customer Intelligence accidentally requests a value
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In SAS Customer Intelligence Studio, you can define custom details by using selection groups. Inside the selection group, you can define non-required and required custom-detail fields as shown below:
You can use this custom detail in a treatment, campaign, communication definition, or a custom-detail group, as shown in this example:
However, the execution of the campaign fails, and the following dialog box is displayed. This message states that you need to enter a value for the field.
At the same time, the following error message is shown in the SASCustIntelCore6.x.log:
2019-04-09 11:51:18,031 ERROR [CIAsyncExec-9] [991bc5e8487a0ee3:276dab75:16a00f758c5:2ff2] [sasdemo] com.sas.analytics.crm.flow.MAFlow - Exception executing campaign Test on background session with SID 991bc5e8487a0ee3:276dab75:16a00f758c5:2ff2: null
This problem happens only when the selection group is embedded with other custom-detail elements.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |
| Microsoft Windows 8 Enterprise 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Pro 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Pro x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Pro x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 10 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2008 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2008 R2 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2008 for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 Datacenter | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 R2 Std | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 Std | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2016 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2019 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Enterprise 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Home Premium 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Home Premium x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Professional 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Professional x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Ultimate 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Ultimate x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| 64-bit Enabled AIX | 6.5 | 6.6 | 9.4 TS1M6 | |||
| 64-bit Enabled Solaris | 6.5 | 6.6 | 9.4 TS1M6 | |||
| HP-UX IPF | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Linux for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Solaris for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||