Problem Note 64817: Indicator chart metrics are not available in the SAS® Decision Services HQ plug-in for SAS® Environment Manager
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When you use the SAS Decision Services HQ plug-in for SAS Environment Manager, you might notice that the event hit count, node hit count, and average flow-response time metrics are not available on the SAS Decision Services Monitoring Server indicator charts. When this problem occurs, the SAS Environment Manager agent.log file might contain errors similar to the following:
19-06-2019 14:52:00,438 EDT WARN [sas-ds-0] [FlowMeasurementPlugin@135] Unable to collect metric [averageResponseTime] : java.io.IOException: Server returned HTTP response code: 500 for URL: http://sasbap.demo.sas.com:80/DCSVMonitor/Monitor
19-06-2019 14:52:00,441 EDT WARN [sas-ds-0] [NodeMeasurementPlugin@135] Unable to collect metric [nodeHitCount] : java.io.IOException: Server returned HTTP response code: 500 for URL: http://sasbap.demo.sas.com:80/DCSVMonitor/Monitor
19-06-2019 14:52:00,501 EDT WARN [sas-ds-0] [EventMeasurementPlugin@138] Unable to collect metric [eventHitCount] : java.io.IOException: Server returned HTTP response code: 500 for URL: http://sasbap.demo.sas.com:80/DCSVMonitor/Monitor
19-06-2019 14:52:00,441 EDT WARN [sas-ds-0] [NodeMeasurementPlugin@135] Unable to collect metric [nodeHitCount] : java.io.IOException: Server returned HTTP response code: 500 for URL: http://sasbap.demo.sas.com:80/DCSVMonitor/Monitor
19-06-2019 14:52:00,501 EDT WARN [sas-ds-0] [EventMeasurementPlugin@138] Unable to collect metric [eventHitCount] : java.io.IOException: Server returned HTTP response code: 500 for URL: http://sasbap.demo.sas.com:80/DCSVMonitor/Monitor
In addition, this issue might be accompanied by errors similar to the following in the SAS Decision Services Monitor log:
2019-06-19 14:52:00,526 DEBUG com.sas.dcsv.monitor.webservice.ws.endpoint.FaultResolver - Resolving exception from endpoint [public javax.xml.bind.JAXBElement<com.sas.dcsv.monitor.common.jaxb.SystemStatisticsType> com.sas.dcsv.monitor.webservice.ws.endpoint.MonitorSoapEndpoint.getSystemStatisticsBetween(com.sas.dcsv.monitor.common.jaxb.GetSystemStatisticsBetween) throws com.sas.dcsv.monitor.webservice.ws.FaultHolder]: java.lang.NullPointerException: sinceDate may not be null.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Decision Services | Microsoft® Windows® for x64 | 6.4 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.4 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.4 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.4 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.4 | 9.4 TS1M2 | ||||
| SAS System | SAS Real-Time Decision Manager | Microsoft® Windows® for x64 | 6.4 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.4 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.4 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.4 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.4 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Decision Services 6.4_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z24.html#64817A fix for this issue for SAS Decision Services 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/V46.html#64817| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-02-12 13:35:36 |
| Date Created: | 2019-09-23 14:42:51 |