Problem Note 64770: A stand-alone installation of SAS® Enterprise Guide® 7.1x in 64-bit fails on a system that already has a 32-bit version of the same software
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Installing the 64-bit version of SAS Enterprise Guide 7.1x from a stand-alone installer after you already installed the 32-bit version might result in the 64-bit version not being installed. No errors occur to let you know that the installation failed.
This issue can happen after taking these steps:
- Install the 32-bit version of SAS Enterprise Guide 7.1x without errors and launch the application successfully.
- Install the 64-bit version of SAS Enterprise Guide 7.1x from the same stand-alone installer.
The 64-bit version of SAS Enterprise Guide 7.1x is not found on your system, although you expect it to be present.
The workaround is to delete the following Windows registry keys and then attempt the installation of the 64-bit version again. Note: This workaround requires administration rights on the machine. Ensure that you back up the registry before you make any changes:
- HKEY_LOCAL_MACHINE\SOFTWARE\SAS Institute Inc.\Enterprise Guide\7.1
- HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAS Institute Inc.\Enterprise Guide\7.1
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Guide | Microsoft® Windows® for x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 |
| Microsoft Windows 8 Enterprise 32-bit | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Enterprise x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Pro 32-bit | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Pro x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows 8.1 Enterprise x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows 8.1 Pro 32-bit | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows 8.1 Pro x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows 10 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2008 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2008 R2 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2008 for x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2012 Datacenter | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2012 R2 Std | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2012 Std | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2016 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Windows 7 Enterprise 32 bit | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Windows 7 Enterprise x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Windows 7 Home Premium 32 bit | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Windows 7 Home Premium x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Windows 7 Professional 32 bit | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Windows 7 Professional x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Windows 7 Ultimate 32 bit | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Windows 7 Ultimate x64 | 7.1 | 7.15 | 9.4 TS1M5 | 9.4 TS1M5 | ||
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-11-05 10:18:16 |
| Date Created: | 2019-09-13 15:23:35 |