Problem Note 64633: You see a "physical file does not exist" error in SAS® Studio when you attempt to upload, save, or download a file
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When you upload, save, or download a file in SAS® Studio 3.8 or SAS® Studio 4.4, the following error pop-up message might appear:
In the message, path1 is the workspace server path, path2 is the desired target path, and filename is the name of the file that you want to work with.
The workspace server path is prepended to the target path for the file.
This issue occurs because Apache HTTP Server version 2.4.39 made a change to how it handles multiple slashes.
You might also encounter this error with Apache HTTP Server versions between 2.4.0 and 2.4.38.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Studio | Microsoft Windows Server 2012 Std | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 |
| Microsoft Windows Server 2016 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2019 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Enterprise 32 bit | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Enterprise x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Home Premium 32 bit | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Home Premium x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Professional 32 bit | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Professional x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Ultimate 32 bit | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Ultimate x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| 64-bit Enabled AIX | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| 64-bit Enabled Solaris | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| HP-UX IPF | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Linux for x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Solaris for x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 R2 Std | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 Datacenter | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 10 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Pro x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Pro 32-bit | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Enterprise x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Pro x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Pro 32-bit | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Enterprise x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Enterprise 32-bit | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft® Windows® for x64 | 3.8 | 3.81 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| SAS System | SAS Studio for Viya | Microsoft® Windows® for x64 | 4.4 | 5.2 | Viya | Viya |
| Linux for x64 | 4.4 | 5.2 | Viya | Viya | ||
Viya on Linux: An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesViya on Windows: An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesWinAn update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesWinAn update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesA fix for this issue for SAS Studio 3.8 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D8F.html#64633| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2023-02-03 08:07:12 |
| Date Created: | 2019-08-16 09:39:51 |