Problem Note 64357: Printing a SAS® Visual Analytics report fails with "TransportWarning::SERVER_UNAVAILABLE" and the sas-report-renderer log contains font errors
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Overview
Printing a SAS Visual Analytics report might fail with the following exception:
When you click Close in the message, you see this:
When this problem occurs, the sas-report-renderer log might contain one or more errors that are similar to these.
c.s.r.service.events.FontCheckIterator : service Starting forced fonts update.
c.s.r.service.events.FontServiceCaller : service Exception. e=404 Not Found
c.s.r.service.events.FontServiceCaller : service Error installing fonts. null
This problem can occur if the Fonts service is not running when the Report Renderer service is restarted. To resolve this issue, ensure that the Fonts service is running, and then restart the Report Renderer service.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Other Causes for "TransportWarning::SERVER_UNAVAILABLE"
If you do not see the font errors in the sas-report-renderer log, then you might be encountering a different problem that causes the TransportWarning::SERVER_UNAVAILABLE error.
- If you are printing with Expand clipped and non-visible content enabled, then see SAS Note 64320.
- If you are printing a report that includes a geo map, then see SAS Note 62160.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Report Viewer | Microsoft® Windows® for x64 | 8.3 | 8.4 | Viya | Viya |
| Linux for x64 | 8.3 | 8.4 | Viya | Viya | ||
| SAS System | SAS Visual Analytics | Linux for x64 | 8.3 | 8.4 | Viya | Viya |
| Microsoft® Windows® for x64 | 8.3 | 8.4 | Viya | Viya | ||
An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesAn update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesWinViya on Windows: An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesWin| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-07-25 16:51:38 |
| Date Created: | 2019-06-19 16:51:36 |