Problem Note 64257: Re-forecasting SAS® Forecast Studio project fails with "ERROR: Write Access Violation HPFDIAGNOSE ..."
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In SAS® Forecast Server, when you re-forecast your SAS Forecast Studio project, re-forecasting might fail. The following error is displayed in the SAS log.
ERROR: An exception has been encountered.
Please contact technical support and provide them with the following traceback information:
The SAS task name is [HPFDIAGNOSE]
ERROR: Write Access Violation HPFDIAGNOSE
Exception occurred at (1001A806)
Task Traceback
Address Frame (DBGHELP API Version 4.0 rev 5)
000000001001A806 000000000882E420 tkmk:tkBoot+0x18AB6
0000000010018BAC 000000000882E470 tkmk:tkBoot+0x16E5C
000000000864AB59 000000000882E478 sashpfdi:tkvercn1+0x29B19
000000000864E1AF 000000000882F760 sashpfdi:tkvercn1+0x2D16F
000000000862AF92 000000000882F920 sashpfdi:tkvercn1+0x9F52
0000000008621941 000000000882FBE0 sashpfdi:tkvercn1+0x901
0000000001EB946E 000000000882FBE8 sashost:Main+0x113BE
0000000001EBF2CD 000000000882FF50 sashost:Main+0x1721D
0000000076F9652D 000000000882FF58 kernel32:BaseThreadInitThunk+0xD
00000000770CC541 000000000882FF88 ntdll:RtlUserThreadStart+0x21
Please contact technical support and provide them with the following traceback information:
The SAS task name is [HPFDIAGNOSE]
ERROR: Write Access Violation HPFDIAGNOSE
Exception occurred at (1001A806)
Task Traceback
Address Frame (DBGHELP API Version 4.0 rev 5)
000000001001A806 000000000882E420 tkmk:tkBoot+0x18AB6
0000000010018BAC 000000000882E470 tkmk:tkBoot+0x16E5C
000000000864AB59 000000000882E478 sashpfdi:tkvercn1+0x29B19
000000000864E1AF 000000000882F760 sashpfdi:tkvercn1+0x2D16F
000000000862AF92 000000000882F920 sashpfdi:tkvercn1+0x9F52
0000000008621941 000000000882FBE0 sashpfdi:tkvercn1+0x901
0000000001EB946E 000000000882FBE8 sashost:Main+0x113BE
0000000001EBF2CD 000000000882FF50 sashost:Main+0x1721D
0000000076F9652D 000000000882FF58 kernel32:BaseThreadInitThunk+0xD
00000000770CC541 000000000882FF88 ntdll:RtlUserThreadStart+0x21
The problem occurs when you have a large number of models in a model selection list.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Forecast Server | Microsoft® Windows® for x64 | 14.2 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Enterprise 32-bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Enterprise x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Pro 32-bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Pro x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Pro x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 10 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 R2 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 for x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 Datacenter | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 R2 Std | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 Std | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Enterprise 32 bit | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Enterprise x64 | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Home Premium 32 bit | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Home Premium x64 | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Professional 32 bit | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Professional x64 | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Ultimate 32 bit | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Ultimate x64 | 14.2 | 9.4 TS1M4 | ||||
| 64-bit Enabled AIX | 14.2 | 9.4 TS1M4 | ||||
| 64-bit Enabled Solaris | 14.2 | 9.4 TS1M4 | ||||
| HP-UX IPF | 14.2 | 9.4 TS1M4 | ||||
| Linux for x64 | 14.2 | 9.4 TS1M4 | ||||
| Solaris for x64 | 14.2 | 9.4 TS1M4 | ||||
A fix for this issue for SAS Forecast Server Procedures 15.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H4P.html#64257A fix for this issue for SAS Forecast Server Procedures 14.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H4N.html#64257A fix for this issue for SAS Forecast Server Procedures 14.2 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/F2R.html#64257A fix for this issue for SAS Forecast Server Procedures 14.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H4M.html#64257| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-05-30 14:49:20 |
| Date Created: | 2019-05-29 12:14:28 |