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Problem Note 63742: Your SAS® Studio page does not reconnect or reload after a network connection is lost

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After an internet connection fails, the following dialog box is displayed in SAS® Studio 4.4:

Your network connection is no longer available.
To attempt to reconnect, click or tap Reconnect. To exit the application (and discard any unsaved changes), click or tap Exit.

However, the page for the application does not reopen or refresh after you select Reconnect or Exit. Instead, you see a loading page error in the browser.

If this problem occurs, you must close the browser window, open a new window, and then reconnect. 

Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Studio for ViyaMicrosoft® Windows® for x644.4Viya
Linux for x644.4Viya
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.