Problem Note 63662: A misleading error message that says "Unable to copy PDF stream" is displayed in the SAS® Studio log file under certain conditions
 |  |  |  |  |
SAS Studio can write misleading error messages to the SAS Studio log when the following conditions are met:
- You select the user preference Produce PDF output from the Results page.
- You submit code that does not generate results.
The log can contain error messages that are similar to the following:
2018-03-15 11:27:29,184 [SubmissionThread] ERROR [User Name] com.sas.ep.sascoder.utilities.SASUtils - Unable to copy PDF stream.
com.sas.iom.SASIOMDefs.GenericError: Physical file does not exist, /tmp/SAS_workFDF7000057DB_TRCv125/#LN00056.
These messages can be ignored.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Studio | Microsoft Windows Server 2008 R2 | 3.7 | 9.4 TS1M5 | ||
| Microsoft® Windows® for x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Enterprise 32-bit | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Enterprise x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Pro 32-bit | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Pro x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Pro x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 10 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 for x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 Datacenter | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 R2 Std | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 Std | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2016 | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Enterprise 32 bit | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Enterprise x64 | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Home Premium 32 bit | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Home Premium x64 | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Professional 32 bit | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Professional x64 | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Ultimate 32 bit | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Ultimate x64 | 3.7 | 9.4 TS1M5 | ||||
| 64-bit Enabled AIX | 3.7 | 9.4 TS1M5 | ||||
| 64-bit Enabled Solaris | 3.7 | 9.4 TS1M5 | ||||
| HP-UX IPF | 3.7 | 9.4 TS1M5 | ||||
| Linux for x64 | 3.7 | 9.4 TS1M5 | ||||
| Solaris for x64 | 3.7 | 9.4 TS1M5 | ||||
| SAS System | SAS Studio for Viya | Microsoft® Windows® for x64 | 5.1 | 5.2 | Viya | Viya |
| Linux for x64 | 5.1 | 5.2 | Viya | Viya | ||
A fix for this issue for SAS Studio 3.8 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D8F.html#63662A fix for this issue for SAS Studio 3.71 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/C2L.html#63662A fix for this issue for SAS Studio 3.7 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/C7W.html#63662| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-03-13 10:37:08 |
| Date Created: | 2019-02-13 18:29:54 |