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Problem Note 63620: Slow performance occurs when you use campaigns in SAS® Customer Intelligence Studio
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Slow performance occurs when you use SAS Customer Intelligence Studio campaigns. Some tasks that experience slow performance include adding a node to a diagram and opening and saving campaigns.
When this problem occurs, the following entries are listed in the SASCustIntelCore log file under the DEBUG category:
Getting all node definitions with parameters falsetruetruefalse took 1 minutes 38.612 seconds
Created new MACommunicationNode in 1 minutes 29.306 seconds
Created new MAMultiSelectNode in 1 minutes 45.346 seconds
Created new MACodeNode in 7 minutes 8.771 seconds
getValidNodeDefinitions with parameters nullfalsetruetrue took 3 minutes 13.426 seconds
Created new MAPrioritizeNode in 3 minutes 41.385 seconds
Diagram saved in 8 minutes 3.869 seconds (+7minutes 27.839 seconds)
Created new MACommunicationNode in 1 minutes 29.306 seconds
Created new MAMultiSelectNode in 1 minutes 45.346 seconds
Created new MACodeNode in 7 minutes 8.771 seconds
getValidNodeDefinitions with parameters nullfalsetruetrue took 3 minutes 13.426 seconds
Created new MAPrioritizeNode in 3 minutes 41.385 seconds
Diagram saved in 8 minutes 3.869 seconds (+7minutes 27.839 seconds)
This behavior happens in SAS Customer Intelligence environments that are under a heavy load. For example, the environment has a huge number of end users (for example, more than 50 users) or the environment is executing a large number of campaigns (for example, more than 500 campaigns).
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | 64-bit Enabled Solaris | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 |
| HP-UX IPF | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Linux for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Solaris for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| 64-bit Enabled AIX | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft® Windows® for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||