Problem Note 63473: Pressing Esc to exit report playback in SAS® Report Viewer displays "An error occurred. Document not active" when using Google Chrome 71 or later
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In Google Chrome 71 or later, SAS Report Viewer might display the following error when you press Esc to exit full screen when a SAS® Visual Analytics report is in playback mode:
at Object.e.exitFullscreen (http://demo.sas.com/SASReportViewer/undefined/sas/vaviewer/
util/FullscreenUtil.js?eval:1:1543)
at n.stop (http://demo.sas.com/SASReportViewer/undefined/sas/vaviewer/
ui/playback/PlaybackAnimationController.js?eval:1:2695)
at n._onFullscreenChange (http://demo.sas.com/SASReportViewer/undefined/sas/vaviewer/
ui/playback/PlaybackAnimationController.js?eval:1:7221)
The error should not cause any issues with the report. Click Close to close the error message box.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics | Linux for x64 | 8.3 | 8.4 | Viya | Viya |
| Microsoft® Windows® for x64 | 8.3 | 8.4 | Viya | Viya | ||
| SAS System | SAS Report Viewer | Microsoft® Windows® for x64 | 8.3 | 8.4 | Viya | Viya |
| Linux for x64 | 8.3 | 8.4 | Viya | Viya | ||
An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesAn update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesWinViya on Windows: An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesWinViya on Linux: An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdates| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-03-13 14:43:38 |
| Date Created: | 2019-01-11 14:58:53 |