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Problem Note 63473: Pressing Esc to exit report playback in SAS® Report Viewer displays "An error occurred. Document not active" when using Google Chrome 71 or later

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In Google Chrome 71 or later, SAS Report Viewer might display the following error when you press Esc to exit full screen when a SAS® Visual Analytics report is in playback mode:

An error occurred. Please contact your system administrator.
Document not active
TypeError: Document not active
    at Object.e.exitFullscreen (http://demo.sas.com/SASReportViewer/undefined/sas/vaviewer/
util/FullscreenUtil.js?eval:1:1543)
    at n.stop (http://demo.sas.com/SASReportViewer/undefined/sas/vaviewer/
ui/playback/PlaybackAnimationController.js?eval:1:2695)
    at n._onFullscreenChange (http://demo.sas.com/SASReportViewer/undefined/sas/vaviewer/
ui/playback/PlaybackAnimationController.js?eval:1:7221)

 

The error should not cause any issues with the report. Click Close to close the error message box.

 

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Visual AnalyticsLinux for x648.38.4ViyaViya
Microsoft® Windows® for x648.38.4ViyaViya
SAS SystemSAS Report ViewerMicrosoft® Windows® for x648.38.4ViyaViya
Linux for x648.38.4ViyaViya
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.