Problem Note 63419: Campaign communication occurrences are set to minus one (-1) in SAS® Customer Intelligence
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When you execute campaigns using SAS® Marketing Automation Launcher, the occurrence value is set to minus one (-1) rather than to the next occurrence number.
When this issue occurs, the SASCustIntelCore log file might have messages that reference the next occurrence (in this example, 75):
2018-12-06 08:05:04,184 DEBUG [CITaskCleanup-2] [2fd84fb1909ace62:-14fa0d9b:16781116e71:32f] [sasdemo] s.analytics.crm.flow.MACommunicationNode - In updateAfterAsyncExecution being told to cancel execution nbr 75 with current highest occurrence number being and most recent execution number of 75 and next occurrence number is 75
2018-12-06 08:05:04,184 DEBUG [CITaskCleanup-2] [2fd84fb1909ace62:-14fa0d9b:16781116e71:32f] [sasdemo] s.analytics.crm.flow.MACommunicationNode - After markExecutionFailed next execution number is 74
This log file and the execution history show that the failed occurrence is marked as successful. The -1 occurrence value is displayed because the status is incorrect.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Microsoft® Windows® for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 |
| 64-bit Enabled AIX | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| 64-bit Enabled Solaris | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| HP-UX IPF | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| Linux for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| Solaris for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#63419| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-02-08 10:55:54 |
| Date Created: | 2018-12-20 16:29:25 |