Problem Note 63298: You receive an HTTP 500 error in SAS® Customer Intelligence Studio when you try to create a PDF document for a campaign
 |  |  |  |  |
In SAS Customer Intelligence Studio, you receive an HTTP 500 error when you try to create a PDF document for a campaign. When the error occurs, the PDF document cannot be displayed.
This problem occurs when you disable the attachments service on the server side by adding the server property -Dsas.ci.disableAttachments, as detailed in SAS Note 63030, "SAS® Customer Intelligence Studio contains a security vulnerability with attachments."
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 |
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 10 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 R2 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Std | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Enterprise 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Home Premium 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Home Premium x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Professional 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Professional x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Ultimate 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Ultimate x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| 64-bit Enabled AIX | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| 64-bit Enabled Solaris | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| HP-UX IPF | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Linux for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Solaris for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#63298A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#63298| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-05-08 09:39:38 |
| Date Created: | 2018-11-29 09:29:58 |