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Problem Note 63165: You see an "error occurred loading data" message in SAS® Enterprise Case Management when you sort a DataGrid by user name

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With SAS Enterprise Case Management, you might see the following error message when you sort a DataGrid by user name:

An error occurred loading data for a grid on this screen

You might see the error after you delete a user in SAS® Management Console. After the error occurs, the DataGrid contains no data.

To work around this problem, sort the DataGrid by a different column.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Enterprise Case ManagementMicrosoft® Windows® for x646.3_M19.4 TS1M3
64-bit Enabled AIX6.3_M19.4 TS1M3
64-bit Enabled Solaris6.3_M19.4 TS1M3
Linux for x646.3_M19.4 TS1M3
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.