Problem Note 63043: An error occurs when you select a project from the SAS® Model Manager projects list and click "OK" in SAS® Real-Time Decision Manager
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In SAS Real-Time Decision Manager, the following error is returned when you select a project from the SAS Model Manager projects list and click OK:
Error retrieving model details from the Model Manager REST web service. Contact your administrator for help.
In the SASCustIntelCore6.5.log file, the following error is displayed:
2018-10-08 11:05:46,262 ERROR [tomcat-http--29] [9ff9c3406e744167:31cacacf:16652b6eb64:-49ff] [sasdemo] ytics.crm.modelmgr.service.MMServiceImpl - Model "http://sasbap.demo.sas.com/SASModelManagerJavaServices/rest/projects/c636c666-0a26-1029-4b22-775ecea58a30/models/c63e0cd5-0a26-1029-4b22-775ee3fe4892" could not be fetched from the Model Manager REST service.
As a result of this problem, you cannot create a new model in SAS® Customer Intelligence Studio.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |
| Microsoft Windows 8 Enterprise 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Pro 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Pro x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Pro x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 10 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 95/98 | 6.5 | |||||
| Microsoft Windows 2000 Advanced Server | 6.5 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.5 | |||||
| Microsoft Windows 2000 Server | 6.5 | |||||
| Microsoft Windows 2000 Professional | 6.5 | |||||
| Microsoft Windows NT Workstation | 6.5 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.5 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.5 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.5 | |||||
| Microsoft Windows Server 2003 for x64 | 6.5 | |||||
| Microsoft Windows Server 2008 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2008 R2 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2008 for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 Datacenter | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 R2 Std | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 Std | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2016 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows XP Professional | 6.5 | |||||
| Windows 7 Enterprise 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Home Premium 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Home Premium x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Professional 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Professional x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Ultimate 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Ultimate x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Windows Millennium Edition (Me) | 6.5 | |||||
| Windows Vista | 6.5 | |||||
| Windows Vista for x64 | 6.5 | |||||
| 64-bit Enabled AIX | 6.5 | 6.6 | 9.4 TS1M6 | |||
| 64-bit Enabled Solaris | 6.5 | 6.6 | 9.4 TS1M6 | |||
| HP-UX IPF | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Linux for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Solaris for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#63043
In SAS Real-Time Decision Manager, an error occurs when you select a project from the SAS® Model Manager projects list and click "OK." In addition, you cannot create a new model in SAS® Customer Intelligence Studio.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-02-08 11:02:12 |
| Date Created: | 2018-10-09 04:52:27 |