Problem Note 63883: The "Signing in" screen appears for a long time, or SAS® Studio Enterprise Edition 3.71 or 3.8 does not start
If you are running either SAS® Studio Enterprise Edition 3.71 with Hot Fix C3V003 applied or SAS® Studio Enterprise Edition 3.8, SAS Studio can remain at the loading screen after you sign on, as shown here:
This issue occurs when the application is prompting for server credentials and the credentials are not specified in the metadata. For example, you attempt to connect to a workspace server on an authentication domain other than DefaultAuth, but the valid credentials are not specified in metadata for that authentication domain.
The following pop-up error message can also appear:
Unable to connect to the current workspace server. Select a different workspace server.
The system attempted to find and access a service for interface 'com.sas.svcs.authentication.client.CredentialManagementService' for 2 hours and was unsuccessful.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
SAS System | SAS Studio | Microsoft® Windows® for x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows 8 Enterprise 32-bit | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows 8 Enterprise x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows 8 Pro 32-bit | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows 8 Pro x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows 8.1 Enterprise 32-bit | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows 8.1 Enterprise x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows 8.1 Pro 32-bit | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows 8.1 Pro x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows 10 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows Server 2008 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows Server 2008 R2 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows Server 2008 for x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows Server 2012 Datacenter | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows Server 2012 R2 Datacenter | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows Server 2012 R2 Std | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows Server 2012 Std | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Microsoft Windows Server 2016 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Windows 7 Enterprise 32 bit | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Windows 7 Enterprise x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Windows 7 Home Premium 32 bit | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Windows 7 Home Premium x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Windows 7 Professional 32 bit | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Windows 7 Professional x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Windows 7 Ultimate 32 bit | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Windows 7 Ultimate x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
64-bit Enabled AIX | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
64-bit Enabled Solaris | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
HP-UX IPF | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Linux for x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
Solaris for x64 | 3.71 | 3.81 | 9.4 TS1M5 | 9.4 TS1M7 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
The SAS Studio application can stop responding at the loading screen. This occurs in either SAS® Studio Enterprise Edition 3.71 with Hot Fix C3V003 applied or in SAS® Studio Enterprise Edition 3.8.
Type: | Problem Note |
Priority: | high |
Date Modified: | 2022-06-23 14:42:37 |
Date Created: | 2019-03-19 16:24:10 |