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Problem Note 62815: The error "Session context has been destroyed" occurs during execution of a campaign from the SAS® Marketing Automation Launcher

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When you use SAS Marketing Automation Launcher to execute campaigns, the campaign occasionally fails. The failure occurs when an internal platform timeout is reached, which causes the session to close ahead of time. When this problem occurs, the following error is displayed in the SASCustIntelCore log:

2018-08-15 07:47:05,281 ERROR [CIAsyncExec-390] [9d212228a62e1f0c:-ead0e3e:1653c62be5e:70e1] [sasdemo] om.sas.ci.services.common.ServiceContext - Session context has been destroyed.
java.lang.IllegalStateException: Session context has been destroyed.
    at com.sas.services.session.SessionContext.getAttribute(SessionContext.java:668)
    at com.sas.ci.services.common.ServiceContext.getAttribute(ServiceContext.java:181)
    at com.sas.ci.services.common.session.SessionCache.getSessionDao(SessionCache.java: 154)
    at com.sas.ci.services.common.session.SessionCache.get(SessionCache.java:111)
    at com.sas.ci.services.common.bctx.BcUtil.getSessionBcUid(BcUtil.java:127)
    at com.sas.analytics.crm.persistencemanagers.MAPersistenceManager.getBCDataRepository(MAPersistenceManager.java:1184)
    at com.sas.analytics.crm.persistencemanagers.FlowPersistenceManager.getRepository(FlowPersistenceManager.java:56)
    at com.sas.analytics.crm.persistencemanagers.MAPersistenceManager.getMIFromGUID(MAPersistenceManager.java:1151)
    at com.sas.analytics.crm.persistencemanagers.MAPersistenceManager.isObjectOutForUpdate(MAPersistenceManager.java:864)
    at com.sas.analytics.crm.flow.CIFlow.validateCampaignOrDiagramNotInUse(CIFlow.java:1059)
    at com.sas.analytics.crm.cm.Campaign.doSaveCampaign(Campaign.java:2851)
    at com.sas.analytics.crm.cm.Campaign.saveCampaign(Campaign.java:1826)
    at com.sas.analytics.crm.cm.Campaign.saveCampaign(Campaign.java:1797)
    at com.sas.analytics.crm.cm.Campaign.saveCampaign(Campaign.java:1777)
    at com.sas.analytics.crm.flow.MAFlow.saveCampaign(MAFlow.java:3173)
    at com.sas.analytics.crm.flow.MAFlow.executeTerminalNodeList(MAFlow.java:3748)
    at com.sas.analytics.crm.flow.MAFlow.flowExecuteCampaign(MAFlow.java:3892)
    at com.sas.analytics.crm.cm.Campaign.executeCampaign(Campaign.java:3568)
    at com.sas.analytics.crm.cm.Campaign.executeCampaign(Campaign.java:3523)
    at com.sas.analytics.crm.flow.ForkCampCommExecution.run(ForkCampCommExecution.java:105)
    at com.sas.analytics.crm.security.SecurityExecutorServiceImpl$WrappedRunnable.run(SecurityExecutorServiceImpl.java:78)
    at com.sas.analytics.crm.task.ejb.ClearedThreadLocalRunnable.run(ClearedThreadLocalRunnable.java:17)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622)
    at java.lang.Thread.run(Thread.java:745)

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Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Marketing AutomationMicrosoft® Windows® for x646.56.69.4 TS1M39.4 TS1M6
64-bit Enabled AIX6.56.69.4 TS1M39.4 TS1M6
64-bit Enabled Solaris6.56.69.4 TS1M39.4 TS1M6
HP-UX IPF6.56.69.4 TS1M39.4 TS1M6
Linux for x646.56.69.4 TS1M39.4 TS1M6
Solaris for x646.56.69.4 TS1M39.4 TS1M6
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.