Problem Note 62033: SAS® Enterprise Case Management creates duplicate workflow instances when you double-click to edit a case
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When you double-click a case in SAS Enterprise Case Management, you might see an error message similar to the following:
Too many workflow instances were found for case case-id
You might see the error when you edit the case from the Available Cases screen or from the Search Cases screen. The problem occurs when the case did not have an associated, active workflow instance before you attempted to edit the case.
When the problem occurs, please contact SAS Technical Support for assistance in removing the extra workflow instance.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 6.3 | 9.4 TS1M2 | ||
| 64-bit Enabled AIX | 6.3 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.3 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.3 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Enterprise Case Management 6.3_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B1Y.html#62033A fix for this issue for SAS Enterprise Case Management 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/T72.html#62033
You see a "too many workflow instances were found" error when you edit a case.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-04-19 10:20:25 |
| Date Created: | 2018-03-22 12:42:59 |