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Problem Note 62977: A network diagram might be unusable in SAS® Visual Investigator when the application fails to respond

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For the configurable expansion limit for network diagrams, SAS Visual Investigator enforces the limit with a request made to the server. In some cases, this request fails to return and the connection times out. While the client waits for a response, the network diagram becomes unusable.

The request can fail when you try to expand a diagram that has more nodes than the administrator has set as the limit for the expansion. That is, if the administrator sets the limit at 1,000 nodes, a diagram with more than 1,000 nodes fails to open.

Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.

Verify That the Update Is Installed

To verify that the fix is installed, run the following rpm command:

rpm -qa | grep sas-svi-visual-investigator-7.1.56

To complete this process, make sure that the package version that is shown in the rpm output either matches or is newer than 7.1.56 with the following command:

rpm -qi sas-svi-visual-investigator

Additional Assistance

If you need additional assistance, contact SAS Technical Support.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Visual InvestigatorLinux for x6410.410.4ViyaViya
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.