Problem Note 62834: A SAS® Web Server connection fails with "ERROR: Unable to read data from Web server. Retry is not available" and other errors
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When client authentication through SSL is enabled on the SAS Web Server, the web-server connection might fail with errors in the SAS log that are similar to the following:
ERROR: OpenSSL error 336126104 (0x1408e098) occurred in SSL_connect/accept at line 6280, the error message is "error:1408E098:SSL routines:ssl3_get_message:excessive message size".
ERROR: Secure communications error status 807ff008 description "OpenSSL error 336126104 (0x1408e098) occurred in SSL_connect/accept at line 6280, the error message is "error:1408E098:SSL routines:ssl3_get_message:excessive message size"."
ERROR: Unable to read data from Web server. Retry is not available.
These types of errors occur because non-data packets, such as network alerts, arrive to be processed by the SSL provider after communication is established.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | Base SAS | 64-bit Enabled AIX | 9.4_M5 | 9.4_M6 | 9.4 TS1M5 | 9.4 TS1M6 |
| 64-bit Enabled Solaris | 9.4_M5 | 9.4_M6 | 9.4 TS1M5 | 9.4 TS1M6 | ||
| HP-UX IPF | 9.4_M5 | 9.4_M6 | 9.4 TS1M5 | 9.4 TS1M6 | ||
| Linux for x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M5 | 9.4 TS1M6 | ||
| Solaris for x64 | 9.4_M5 | 9.4_M6 | 9.4 TS1M5 | 9.4 TS1M6 | ||
A fix for this issue for SAS Threaded Kernel Core Routines 9.4_M5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B5M.html#62834A fix for this issue for SAS Threaded Kernel Core Routines 9.4_M4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/A5F.html#62834| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-09-11 09:13:16 |
| Date Created: | 2018-08-29 11:18:03 |