Problem Note 62684: The SAS® Viya® 3.3 compute server fails to launch and returns "ERROR...Failed to launch process..." in the log file
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The SAS Viya 3.3 compute server launch fails when you attempt to launch a process with the userid@domain.com user name format. In this scenario, messages similar to the following appear in the sas-launcher log file:
...
ERROR 7687 --- [o-auto-1-exec-8] com.sas.commons.rest.ExceptionLog : user@example.com(f776ac78) [7016cc4aa4be03e0] com.sas.commons.rest.exceptions.ResourceException: Failed to launch process.
ERROR 7687 --- [o-auto-1-exec-8] com.sas.commons.rest.ExceptionLog : user@example.com(f776ac78) [7016cc4aa4be03e0] caused by: com.sas.launcher.tklauncher.ClientException: Failed to launch process: host=server.example.com port=41541 ssl=true
ERROR 7687 --- [o-auto-1-exec-8] com.sas.commons.rest.ExceptionLog : user@example.com(f776ac78) [7016cc4aa4be03e0] caused by: com.sas.launcher.tklauncher.ClientException: Server error: status=0x80BFD100 messages=[ERROR: Access denied.]
The problem can occur in any SAS Viya 3.3 solution that uses the compute server, such as SAS® Model Manager.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Verify That the Update Is Installed
To verify that the fix is installed, run the following rpm commands:
rpm -q sas-tkcore1
rpm -q sas-tkintr1
To complete this process, make sure that the package versions shown in the rpm output either match or are newer than the following:
sas-tkcore1-03.09.01-20180703.144332774692.x86_64
sas-tkintr1-03.07.01-20180703.145146552440.x86_64
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Viya | Linux for x64 | 3.3 | 3.4 | ||
An update for this issue is available for SAS Viya 3.3. For instructions on how to access and apply software updates, see the Managing Your Software section of the SAS Viya 3.3 Administration document at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.3&softwareContextId=softwareUpdates| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-07-27 13:37:32 |
| Date Created: | 2018-07-26 16:08:49 |