Problem Note 62558: SAS® Home fails to load with "HTTP Status 500 - Internal Server Error"
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SAS Home requires a hot fix to work with the release of the SAS® Web Application Server that is delivered with SAS® 9.4_M5. The hot fix should be installed automatically when you install SAS 9.4_M5. If, for some reason, the hot fix is not installed, SAS Home displays HTTP 500 - Internal Server Error when you attempt to log on. When this occurs, the SASVisualAnalyticsHub.log contains errors that are similar to these:
VAT ERROR [Thread-67] 2018-06-05 22:40:07,611 [unknown:unknown] com.sas.onebi.transportservices.listener.ContextListener$ThreadedInit - Error initializing Bird Providers - java.lang.IllegalStateException: Time out initializing property manager.
java.lang.IllegalStateException: Time out initializing property manager.
[TPB ] ERROR [tomcat-http--26] 2018-06-05 22:41:09,363 [unknown:unknown] [Catalina].[localhost].[/SASVisualAnalyticsHub].[jsp] - Servlet.service() for servlet [jsp] in context with path [/SASVisualAnalyticsHub] threw exception [Filter execution threw an exception] with root cause
java.lang.NoClassDefFoundError: Could not initialize class com.sas.apps.vahub.midtier.model.user.SessionScopeManager
22:23:19,420 | INFO | [[/SASVisualAnalyticsHub]] | Initializing Spring FrameworkServlet 'restServices'
Exception in thread "VA Bootstrap-low level" java.lang.IllegalArgumentException: The resource path [/../../UnitTest/Source/Java/com/sas/apps/vahub/midtier/util/JunitProperties.xml] has been normalized to [null] which is not valid
java.lang.IllegalStateException: Time out initializing property manager.
[TPB ] ERROR [tomcat-http--26] 2018-06-05 22:41:09,363 [unknown:unknown] [Catalina].[localhost].[/SASVisualAnalyticsHub].[jsp] - Servlet.service() for servlet [jsp] in context with path [/SASVisualAnalyticsHub] threw exception [Filter execution threw an exception] with root cause
java.lang.NoClassDefFoundError: Could not initialize class com.sas.apps.vahub.midtier.model.user.SessionScopeManager
22:23:19,420 | INFO | [[/SASVisualAnalyticsHub]] | Initializing Spring FrameworkServlet 'restServices'
Exception in thread "VA Bootstrap-low level" java.lang.IllegalArgumentException: The resource path [/../../UnitTest/Source/Java/com/sas/apps/vahub/midtier/util/JunitProperties.xml] has been normalized to [null] which is not valid
If you encounter this problem after installing SAS 9.4_M5, click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics | Microsoft® Windows® for x64 | 7.4 | 9.4 TS1M5 | ||
| Linux for x64 | 7.4 | 9.4 TS1M5 | ||||
A fix for this issue for SAS Visual Analytics 7.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B2B.html#62558| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-07-06 14:16:34 |
| Date Created: | 2018-06-29 15:06:00 |