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Problem Note 62510: The WorkflowServices component of SAS® Web Application Server fails to start when you upgrade an existing configuration

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When you use SAS® Deployment Manager to upgrade an existing configuration of the SAS®  middle tier (via the Update Existing Configuration Task), SAS Web Application Server fails to start. This failure can happen on the primary machine and all cluster nodes.

When this problem occurs, the following error message is generated:

The following problem was encountered while configuring SAS Web Application Server Configuration:

Application Server has started, however web applications with the following contexts failed to start. Please refer to Application Server logs for more details.
  • SAS WorkflowServices

This error happens when you upgrade the configuration after you apply certain SAS Web Application Server hot fixes (for example, W43006 or W43007) and you do not perform the post-installation instructions that are shown below. This error can occur also when you apply any hot fix that requires rebuilding or redeploying of web applications.

  1. Leave SAS Deployment Manager running and use a separate session to make the changes in the next steps.
  2. For SASServer1, navigate to SAS-configuration-directory/LevX/Web/WebAppServer/SASServer1_?/conf/Catalina/localhost.

    Note: The question mark (?) in SASServer1_? specifies a sequential integer that starts with 1 in a configuration with vertical cluster nodes. If you have custom server names, the server instance names should end with 1_?.

  3. In the SASWorkflowServices.xml file, locate this line:
    <ResourceLink global="sas/jms/QueueConnectionFactory" name="jms/QueueConnectionFactory"     type="org.apache.activemq.ActiveMQConnectionFactory"/>
  4. Change the TYPE= value as shown below:
    <ResourceLink global="sas/jms/QueueConnectionFactory" name="jms/QueueConnectionFactory" type="javax.jms.ConnectionFactory"/>
  5. After you make the change above, return to the SAS Deployment Manager and click Retry. This change should allow the deployment manager to complete the upgrade-configuration task.


Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Web Application ServerLinux for x649.419.4 TS1M2
HP-UX IPF9.419.4 TS1M2
64-bit Enabled Solaris9.419.4 TS1M2
64-bit Enabled AIX9.419.4 TS1M2
Microsoft® Windows® for x649.419.4 TS1M2
Solaris for x649.419.4 TS1M2
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.