Problem Note 62502: Generating input data for a MOMA campaign group might fail in a clustered, middle-tier environment
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In SAS® Customer Intelligence Studio, the generation of input data might fail when you optimize a MOMA campaign group in a clustered middle-tier environment.
When the failure occurs, the following error message is displayed in the SASCustIntelCore6.x.log file:
MO is unable to optimize via MOMABridgeServiceInterface com.sas.ci.services.common.error.CIException: no queue defined for AsyncKeyImpl:SASServer6_1_.xxxx.xxx.xxx:2 on SASServer6_2_xxxx.xxx.xxx
At the same time, the following message is displayed in the SASMarketingOptimization6.x.log file:
com.sas.ci.services.common.plugins.bridge.MOMABridgeServiceInterface.getAsyncResult
com.sas.ci.services.common.error.CIException: no queue defined for AsyncKeyImpl: SASServer6_1_.xxxx.xxx.xxx:2 on SASServer6_2_xxxx.xxx.xxx
at com.sas.ci.services.common.communication.AsyncCommunicationServiceImpl.assertQueueNotNull(AsyncCommunicationServiceImpl.java:147)
Most likely, this problem occurs when the environment is under a heavy load with regard to the SAS® Web Server. In certain high-load circumstances, the SAS Web Server loses the session to the appropriate cluster node.
When this problem happens, the only solution is to restart the middle-tier environment.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Core Mid-Tier | Microsoft® Windows® for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |
| 64-bit Enabled AIX | 6.5 | 6.6 | 9.4 TS1M6 | |||
| 64-bit Enabled Solaris | 6.5 | 6.6 | 9.4 TS1M6 | |||
| HP-UX IPF | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Linux for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
| Solaris for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
A fix for this issue for SAS Marketing Optimization 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z82.html#62502A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#62502A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#62502A fix for this issue for SAS Marketing Optimization 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U54.html#62502| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-08-22 10:08:50 |
| Date Created: | 2018-06-22 05:11:28 |