Problem Note 62259: Searches fail with the error "An error occurred during a request to a different service..." in SAS® Visual Investigator
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When you search for items in the web application, the following error might occur:
An error occurred during a request to a different service. The error has been logged and the application administrators have been notified.
When you encounter this issue, the Search and Discovery (SAND) log contains the following error:
2018-04-11 15:06:47.319 ERROR 46042 --- [o-auto-1-exec-4] c.s.s.w.e.GlobalExceptionHandler : cetsas1@@huey(f72c326c) [318001c1549a91a5] Exception raised during request: url='/svi-sand/rest/searches' id='f08e5c08-bb57-4c9f-b4d4-5ed1a2412a6a' namespace='svi-sand-elasticsearch' key='RESPONSE_PARSING_ERROR.txt' text='The response from the Elasticsearch engine could not be parsed.' caused by='BaseRuntimeException:The response from the Elasticsearch engine could not be parsed.' caused by='JsonParseException:Unrecognized token 'Authentication': was expecting ('true', 'false' or 'null') at [Source: org.apache.http.conn.EofSensorInputStream@13dce397; line: 1, column: 16]' 2018-04-11 15:13:26.920 WARN 46042 --- [TaskBootstrap-9] c.s.a.bootstrap.RemoteRuleLoader : service [RETRIEVAL_EXCEPTION] An exception occurred while retrieving the existing rules: org.springframework.web.client.HttpServerErrorException: 500
The issue is caused because there is no value for the SIGNING_KEY parameter.
To work around this issue, complete the following steps:
- Open the opt/sas/viya/home/lib/elasticsearch/plugins/search-guard-5/sgconfig/sg_config.yml file.
- Set the SIGNING_KEY parameter to the JWT verifier key for SASLogon.
- Force Search Guard to pick up the new verification key by running the following command:
sudo /opt/sas/viya/home/lib/elasticsearch/plugins/search-guard-5/tools/sgadmin.sh --hostname localhost -ts /opt/sas/viya/config/etc/elasticsearch/default/certs/searchguard/trustedcerts.jk s -ks /opt/sas/viya/config/etc/elasticsearch/default/keys/searchguard/searchguard-key- admin.jks -icl -t config -f /opt/sas/viya/home/lib/elasticsearch/plugins/search-guard-5/sgconfig/sg_config.y ml
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Investigator | Linux for x64 | 10.3.1 | Viya | ||
When you encounter this problem, the following error might also occur in the Search and Discovery (SAND) log: "The response from the Elasticsearch engine could not be parsed."
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-05-15 12:40:47 |
| Date Created: | 2018-05-02 13:40:52 |