Problem Note 61978: Decision campaigns take a long time to open in SAS® Customer Intelligence Studio
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When you attempt to open a SAS® Real-Time Decision Manager decision campaign in SAS Customer Intelligence Studio, you might notice that this action takes a considerable amount of time. The campaign takes a long time to open especially when you have complex diagrams with a large number of nodes. In addition, performance continues to degrade over time.
To improve performance, you need to restart SASServer6.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 |
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 10 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Std | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Enterprise 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Home Premium 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Home Premium x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Professional 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Professional x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Ultimate 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Ultimate x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| 64-bit Enabled AIX | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| 64-bit Enabled Solaris | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| HP-UX IPF | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Linux for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Solaris for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| SAS System | SAS Real-Time Decision Manager | Microsoft® Windows® for x64 | 6.4 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.4 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.4 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.4 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.4 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#61978| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-03-23 16:58:28 |
| Date Created: | 2018-03-15 10:45:07 |