61819 - SAS® Integration Technologies Client (64-bit, English) might fail to install

Problem Note 61819: SAS® Integration Technologies Client (64-bit, English) might fail to install

SAS^® Deployment Wizard 9.4 might display the following error during an installation of the SAS^® Integration Technologies Client (64-bit, English):

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When this problem occurs, the IT_date-time_install.log file that resides in the C:\Program Files\SASHome\InstallMisc\InstallLogs\ directory contains the following error:

Controller - There is a problem that seems to be an issue with the installer:  An non-zero exit value of 3 was returned while registering the file C:\Program Files\SASHome\Integration Technologies\SASComb.dll

Additional information about the task which threw the exception is shown below:

BatchRegister

Controller - com.sas.tools.installs.it.InstallException: An non-zero exit value of 3 was returned while registering the file C:\Program Files\SASHome\Integration Technologies\SASComb.dll

    at com.sas.tools.installs.it.tasks.BatchRegistrationTask.registerAction(BatchRegistrationTask.java:165)

    at com.sas.tools.installs.it.tasks.BatchRegistrationTask.execute(BatchRegistrationTask.java:364)

    at com.sas.tools.installs.it.Controller.executeScript(Controller.java:2928)

    at com.sas.tools.installs.it.ExecutionThread.run(ExecutionThread.java:80)

This issue can occur if you install Hot Fix B7Z001 for the SAS Integration Technologies Client. You can determine the hot fixes that are installed on your machine by following the instructions in SAS KB0036131, "Using the ViewRegistry Report and other methods to determine the SAS^® 9.2 and later software releases and hot fixes that are installed."

To resolve the issue, follow these steps:

Click No on the Install Failure error message that is displayed above.
Click Finish to exit SAS Deployment Wizard.
Click the Hot Fix tab in this note to download and install the hot fix for the issue described earlier. Important: Install both the 32-bit and the 64-bit versions of the hot fix.
Launch SAS Deployment Wizard and resume the installation.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
Product Family	Product	System	Reported	Fixed*	Reported	Fixed*
SAS System	SAS Integration Technologies Client	Microsoft® Windows® for x64	9.45		9.4 TS1M5
		Microsoft Windows 8 Enterprise 32-bit	9.45		9.4 TS1M5
		Microsoft Windows 8 Enterprise x64	9.45		9.4 TS1M5
		Microsoft Windows 8 Pro 32-bit	9.45		9.4 TS1M5
		Microsoft Windows 8 Pro x64	9.45		9.4 TS1M5
		Microsoft Windows 8.1 Enterprise 32-bit	9.45		9.4 TS1M5
		Microsoft Windows 8.1 Enterprise x64	9.45		9.4 TS1M5
		Microsoft Windows 8.1 Pro 32-bit	9.45		9.4 TS1M5
		Microsoft Windows 8.1 Pro x64	9.45		9.4 TS1M5
		Microsoft Windows 10	9.45		9.4 TS1M5
		Microsoft Windows Server 2008	9.45		9.4 TS1M5
		Microsoft Windows Server 2008 R2	9.45		9.4 TS1M5
		Microsoft Windows Server 2008 for x64	9.45		9.4 TS1M5
		Microsoft Windows Server 2012 Datacenter	9.45		9.4 TS1M5
		Microsoft Windows Server 2012 R2 Datacenter	9.45		9.4 TS1M5
		Microsoft Windows Server 2012 R2 Std	9.45		9.4 TS1M5
		Microsoft Windows Server 2012 Std	9.45		9.4 TS1M5
		Microsoft Windows Server 2016	9.45		9.4 TS1M5
		Windows 7 Enterprise 32 bit	9.45		9.4 TS1M5
		Windows 7 Enterprise x64	9.45		9.4 TS1M5
		Windows 7 Home Premium 32 bit	9.45		9.4 TS1M5
		Windows 7 Home Premium x64	9.45		9.4 TS1M5
		Windows 7 Professional 32 bit	9.45		9.4 TS1M5
		Windows 7 Professional x64	9.45		9.4 TS1M5
		Windows 7 Ultimate 32 bit	9.45		9.4 TS1M5
		Windows 7 Ultimate x64	9.45		9.4 TS1M5

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

Type:	Problem Note
Priority:	high

Date Modified:	2018-02-12 15:00:57
Date Created:	2018-02-07 17:43:29

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Problem Note 61819: SAS® Integration Technologies Client (64-bit, English) might fail to install

Operating System and Release Information