When you autoselect a line of code in SAS Enterprise Guide and attempt to run the code, the application might stop working and return the following pop-up message:

If you run SAS Enterprise Guide on a Microsoft Windows machine with the Touch Keyboard and Handwriting Panel Service running, you might encounter this issue. This service might be installed and running on the machine even if the affected machine does not have touch capabilities. 

The Windows event logs indicate that both SAS Enterprise Guide and the Microsoft .NET Framework have suddenly stopped working. The following log entries are examples.

Log Name	Event ID	Description
Application Error	1000	Faulting application name: seguide.exe, version: 7.100.3.5486, time stamp: 0x591ca85a Faulting module name: tiptsf.dll, version: 10.0.15063.502, time stamp: 0x4cc9e1c1 Exception code: 0xc0000005 Fault offset: 0x000000000000c128 Faulting process id: 0x49e4 Faulting application start time: 0x01d31b7357a03d8a Faulting application path: C:\Program Files\SASHome\SASEnterpriseGuide\7.\seguide.exe Faulting module path: C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll Report Id: 5c1c8ac8-a6cb-4978-b4c0-c64956086175 Faulting package full name: Faulting package-relative application ID:
.NET Runtime	1026	Application: seguide.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException   at SAS.EnhancedEditor.Win32.ITextStoreACPSink.OnLockGranted      (SAS.EnhancedEditor.Win32.TS_LF)   at SAS.EnhancedEditor.TextServicesFramework.TextStore.RequestLock      (SAS.EnhancedEditor.Win32.TS_LF, Int32 ByRef)

 

This issue is caused by a known bug with the .NET Framework. See the Workaround section in this note for the circumvention.

To check for similar errors in your Windows logs, do the following:

1. In the Windows search box, enter Event Viewer and press Enter.
2. In the Event Viewer window that opens, click to expand Windows Logs.

3. Double-click Application. If the reported errors are similar to the ones reported above, follow the workaround below. If the errors are not present, contact SAS Technical Support for further assistance.

Workaround

There are two workarounds for this issue. 

Workaround 1

You can disable the Touch Keyboard and Handwriting Panel Service. This action might require you to have Administrator Rights on the machine. 

1. Click the Start menu, and enter Services. 
2. Open Services.
3. Locate Touch Keyboard and Handwriting Panel Service.
4. Right-click and select Properties. 
5. On the General tab, locate Startup type and select Disabled.
6. Under Service status, select Stop. 
7. Click Apply, and then OK. 

Workaround 2

You can take the following steps to submit only selected code.

Use your mouse or cursor to manually highlight the code in SAS Enterprise Guide, but do not include the additional space at the end. Do not autoselect the line. For example, do not highlight the space that follows the semicolon, as shown below:

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Enterprise Guide	Microsoft Windows Server 2019	8.1
		Microsoft Windows 10	7.13		9.4 TS1M4
		Microsoft Windows Server 2016	8.1
		Microsoft Windows 11	8.1

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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In this scenario, a pop-up message appears with the following text: "SAS Enterprise Guide 7.1 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Type:	Problem Note
Priority:	medium

Date Modified:	2024-03-04 09:46:46
Date Created:	2017-09-22 12:37:51