Problem Note 61121: SAS® Enterprise Case Management incorrectly shows two entries in the activity history for a case or incident after you add a note for a new category
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After you post a new note against a new category for a case or incident in SAS Enterprise Case Management, the History tab might show two Add Note events. The History tab might show an event for the new category and another event for the new note. Instead, the History tab should display an event only for the new note and not for the new category.
For example, after posting a note with text Note 1 against a new category named CatA, you might see two Add Note entries on the History tab, as shown below:
The Add Note audit event for the new category, CatA, should not be listed on the History tab.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | 64-bit Enabled Solaris | 6.3_M1 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.3_M1 | 9.4 TS1M3 | ||||
| Microsoft® Windows® for x64 | 6.3_M1 | 9.4 TS1M3 | ||||
| Linux for x64 | 6.3_M1 | 9.4 TS1M3 | ||||
A fix for this issue for SAS Enterprise Case Management 6.3_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B1Y.html#61121
The History tab on the Alert or Case Details page in SAS® Enterprise Case Management shows two Add Note audit rows when a note is posted against New Category.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2017-11-02 16:39:26 |
| Date Created: | 2017-09-20 10:09:59 |