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SAS Enterprise Guide 7.13 and SAS Add-In 7.13 for Microsoft Office might fail to download and update to the 7.15 release. When you select the Check for updates item in either application, the following error might be displayed:
To troubleshoot this problem, enable logging in SAS Enterprise Guide or SAS Add-In for Microsoft Office and follow the steps in SAS Note 58004: "Enabling troubleshooting logging for the Check for Updates feature in SAS® Enterprise Guide® and SAS® Add-In for Microsoft Office 7.11 and later." Then, select Check for updates again to regenerate the error so that you can capture events in the log. NOTE: The log is created in the location referenced in the TextWriter initializeData attribute that is discussed in SAS Note 58004.
If the log lists the following error, use the steps below to correct this issue. If this error does not appear in the log, contact SAS Technical Support.
Note: You should perform these steps only if SAS Enterprise Guide 7.13 or SAS Add-In 7.13 for Microsoft Office is in use.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Note: If you have similar issue for 8.x, see this SAS Note 66676.
Product Family | Product | System | Product Release | SAS Release | ||
Reported | Fixed* | Reported | Fixed* | |||
SAS System | SAS Add-in for Microsoft Office | Microsoft® Windows® for x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 |
Microsoft Windows 8 Enterprise 32-bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows 8 Enterprise x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows 8 Pro 32-bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows 8 Pro x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows 8.1 Enterprise 32-bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows 8.1 Enterprise x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows 8.1 Pro 32-bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows 8.1 Pro x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows 10 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows Server 2008 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows Server 2008 R2 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows Server 2008 for x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows Server 2012 Datacenter | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows Server 2012 R2 Datacenter | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows Server 2012 R2 Std | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Microsoft Windows Server 2012 Std | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Windows 7 Enterprise 32 bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Windows 7 Enterprise x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Windows 7 Home Premium 32 bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Windows 7 Home Premium x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Windows 7 Professional 32 bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Windows 7 Professional x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Windows 7 Ultimate 32 bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
Windows 7 Ultimate x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M5 | ||
SAS System | SAS Enterprise Guide | Microsoft® Windows® for x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 |
Microsoft Windows 8 Enterprise 32-bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows 8 Enterprise x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows 8 Pro 32-bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows 8 Pro x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows 8.1 Enterprise 32-bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows 8.1 Enterprise x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows 8.1 Pro 32-bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows 8.1 Pro x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows 10 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows Server 2008 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows Server 2008 R2 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows Server 2008 for x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows Server 2012 Datacenter | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows Server 2012 R2 Datacenter | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows Server 2012 R2 Std | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Microsoft Windows Server 2012 Std | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Windows 7 Enterprise 32 bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Windows 7 Enterprise x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Windows 7 Home Premium 32 bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Windows 7 Home Premium x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Windows 7 Professional 32 bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Windows 7 Professional x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Windows 7 Ultimate 32 bit | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 | ||
Windows 7 Ultimate x64 | 7.13 | 7.15 | 9.4 TS1M4 | 9.4 TS1M4 |
A fix for this issue for SAS Enterprise Guide 7.13 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/A3V.html#61521Type: | Problem Note |
Priority: | medium |
Date Modified: | 2018-01-22 15:37:14 |
Date Created: | 2017-12-06 15:20:21 |