You might encounter the following servlet-exception error in the user interface when you try to add a subject to a case:  

This problem occurs after you apply Hot Fix T72008 for SAS Enterprise Case Management 6.3 (TS1M0).

You might also see the following error from the SASServer8 server log:

To work around this issue:

1. Open the searchForParties.jsp file that resides in the SAS-configuration-directory\Lev1\Web\WebAppServer\SASServer8_1\sas_webapps\sas.solutions.casemgmt\cpb\.
2. Delete the first 4 lines (shown below):

      typeCode: <%=StringUtil.makeStringForJSInHtml(typeCode)%>,
      categoryCode: <%=StringUtil.makeStringForJSInHtml(categoryCode)%>,
      subcategoryCode: <%=StringUtil.makeStringForJSInHtml(subcategoryCode)%>,
      partiesToFilter: <%=StringUtil.escapeJSForHTML(partiesToFilter)%>,
    

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Enterprise Case Management	64-bit Enabled AIX	6.3	6.3_M1	9.4 TS1M2	9.4 TS1M4
		64-bit Enabled Solaris	6.3	6.3_M1	9.4 TS1M2	9.4 TS1M4
		Linux for x64	6.3	6.3_M1	9.4 TS1M2	9.4 TS1M4
		Microsoft® Windows® for x64	6.3	6.3_M1	9.4 TS1M2	9.4 TS1M4

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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A fix for this issue for SAS Enterprise Case Management 6.3 is available at:

https://tshf.sas.com/techsup/download/hotfix/HF2/T72.html#61237

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The following error occurs when you try to add a subject to a case in SAS Enterprise Case Management: "An error has occurred in the system, and the administrator of the application has been notified. Error: ServletException in '/cpb/searchForParties.jsp'. . ."

Type:	Problem Note
Priority:	high

Date Modified:	2018-04-18 16:35:04
Date Created:	2017-10-12 14:56:03