Problem Note 60686: SAS® Customer Intelligence Studio is no longer available after you upgrade the platform to SAS® 9.4 TS1M5
 |  |  |  |  |
After you upgrade to the fifth maintenance release for SAS® 9.4 (TS1M5), SAS® Customer Intelligence Studio is no longer available and the message Not found is displayed when you try to access the software.
Although SASServer6 starts successfully, an error similar to the following is also generated in the SASCustIntelStudio6.5.log file that resides in the SAS-configuration-directory/Lev1/Web/Logs/ directory:
[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/SASCIStudio]]
Servlet [springExporter] in web application [/SASCIStudio] threw load()
exception
java.lang.NullPointerException
at
com.sas.ci.services.common.cache.CICacheBuilderImpl.build(CICacheBuilderImpl.jav
a:119)
at
com.sas.ci.services.common.cache.CISharedCaches.ciSubCache(CISharedCaches.java:9
4)
at
com.sas.ci.services.common.cache.CICacheFactory.createCustomCache(CICacheFactory
.java:92)
at sun.reflect.GeneratedMethodAccessor133.invoke(Unknown Source)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.jav
a:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at
org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiat
e(SimpleInstantiationStrategy.java:160)
at
org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFa
ctoryMethod(ConstructorResolver.java:592)
at
. . .more message lines. . .
Click the Hot Fix tab in this note to access the hot fix for this issue.
Whether you are upgrading your platform to SAS 9.4 TS1M5 from an earlier release or are installing a new system, the SAS Customer Intelligence 6.5 hot fix that is associated with this issue is installed and deployed automatically by the SAS® Deployment Wizard. Because SAS Customer Intelligence 6.5 hot fixes are cumulative, be sure to follow the link on the Hot Fix tab, review the post-installation instructions that pertain to your deployment, and follow any instructions that are relevant.
Notes:
- If you have SAS® Marketing Automation 6.5 or SAS® Real-Time Decision Manager 6.5 installed, you must review the Hot Fix post-installation instructions for SAS Marketing Automation.
- If you have SAS® Marketing Optimization 6.5 installed, you must review the Hot Fix post-installation instructions for SAS Marketing Optimization.
- If you have SAS® Digital Marketing 6.5 installed, you must review the Hot Fix post-installation instructions for SAS® Digital Marketing.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Windows 7 Enterprise 32 bit | 6.5 | |||
| Microsoft Windows XP Professional | 6.5 | |||||
| Microsoft Windows Server 2016 | 6.5 | |||||
| Microsoft Windows Server 2012 Std | 6.5 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.5 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.5 | |||||
| Microsoft Windows Server 2008 for x64 | 6.5 | |||||
| Microsoft Windows Server 2008 R2 | 6.5 | |||||
| Microsoft Windows Server 2008 | 6.5 | |||||
| Microsoft Windows Server 2003 for x64 | 6.5 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.5 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.5 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.5 | |||||
| Microsoft Windows NT Workstation | 6.5 | |||||
| Microsoft Windows 2000 Professional | 6.5 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.5 | |||||
| Microsoft Windows 2000 Advanced Server | 6.5 | |||||
| Microsoft Windows 95/98 | 6.5 | |||||
| Microsoft Windows 10 | 6.5 | |||||
| Microsoft Windows 8.1 Pro x64 | 6.5 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.5 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.5 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.5 | |||||
| Microsoft Windows 8 Pro x64 | 6.5 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.5 | |||||
| Microsoft Windows 2000 Server | 6.5 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.5 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.5 | |||||
| Microsoft Windows 8 Enterprise 32-bit | 6.5 | |||||
| Microsoft® Windows® for x64 | 6.5 | |||||
| Windows 7 Enterprise x64 | 6.5 | |||||
| Windows 7 Home Premium 32 bit | 6.5 | |||||
| Windows 7 Home Premium x64 | 6.5 | |||||
| Windows 7 Professional 32 bit | 6.5 | |||||
| Windows 7 Professional x64 | 6.5 | |||||
| Windows 7 Ultimate 32 bit | 6.5 | |||||
| Windows 7 Ultimate x64 | 6.5 | |||||
| Windows Millennium Edition (Me) | 6.5 | |||||
| Windows Vista | 6.5 | |||||
| Windows Vista for x64 | 6.5 | |||||
| 64-bit Enabled AIX | 6.5 | |||||
| 64-bit Enabled Solaris | 6.5 | |||||
| HP-UX IPF | 6.5 | |||||
| Linux for x64 | 6.5 | |||||
| Solaris for x64 | 6.5 | |||||