Problem Note 60644: A case or incident in SAS® Enterprise Case Management remains locked after you exit the entity
 |  |  |  |  |
In SAS Enterprise Case Management, a case or incident might remain locked after you exit the entity. The problem occurs if you try to save an entity without entering a required field, and then exit from the entity without saving any changes.
To work around the problem, use the Search menu to locate the entity. In the Results pane, select Unlock from the Actions menu for the entity to unlock it.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Linux for x64 | 6.3_M1 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.3_M1 | 9.4 TS1M3 | ||||
| Microsoft® Windows® for x64 | 6.3_M1 | 9.4 TS1M3 | ||||
| 64-bit Enabled AIX | 6.3_M1 | 9.4 TS1M3 | ||||
A fix for this issue for SAS Enterprise Case Management 6.3_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B1Y.html#60644| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2017-08-01 11:07:35 |
| Date Created: | 2017-06-15 15:45:53 |