Problem Note 60608: A "No screen found" error occurs in SAS® Enterprise Case Management when you press Enter while you create a manual alert
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When you create a manual alert in SAS Enterprise Case Management, you might see the following error when you move the cursor to the Description field and then press Enter:
An error has occurred in the system, and the administrator of the application has been notified. Error: No screen found for ID: newIncident
The problem occurs when you use the Google Chrome or Mozilla Firefox web browser. To work around the problem, use Microsoft Internet Explorer.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 6.3_M1 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.3_M1 | 9.4 TS1M3 | ||||
| 64-bit Enabled Solaris | 6.3_M1 | 9.4 TS1M3 | ||||
| Linux for x64 | 6.3_M1 | 9.4 TS1M3 | ||||
A fix for this issue for SAS Enterprise Case Management 6.3_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B1Y.html#60608| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2017-08-01 09:15:09 |
| Date Created: | 2017-06-13 09:00:28 |