60046 - You cannot view an attachment to a note after you edit and update the note in SAS® Enterprise Case Management

Problem Note 60046: You cannot view an attachment to a note after you edit and update the note in SAS® Enterprise Case Management

In SAS Enterprise Case Management, when you edit and update a note that includes an attachment, you can no longer view the attachment.

Steps to reproduce the problem:

Post a note that includes an attachment.
Click the attachment, via the link available in the note, to verify that you can successfully view it in the browser.
Click Edit to edit the note. Do not click the Remove Existing Attachment button. Click the Update button to save the edited note.
In the updated note, click the attachment.
The attachment contents are not displayed in the browser. Instead, an error message indicates that the document could not be loaded, as shown in the following example:

Click the Hot Fix tab in this note to access the hot fix for this issue.

Product Family	Product	System	Product Release		SAS Release
Product Family	Product	System	Reported	Fixed*	Reported	Fixed*
SAS System	SAS Enterprise Case Management Mid-Tier	Microsoft® Windows® for x64	6.3		9.4 TS1M2
		64-bit Enabled AIX	6.3		9.4 TS1M2
		64-bit Enabled Solaris	6.3		9.4 TS1M2
		Linux for x64	6.3		9.4 TS1M2

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

A fix for this issue for SAS Enterprise Case Management 6.3_M1 is available at:

A fix for this issue for SAS Enterprise Case Management 6.3 is available at:

Type:	Problem Note
Priority:	high

Date Modified:	2017-03-22 14:47:18
Date Created:	2017-02-27 09:35:37