Problem Note 60717: Searching for campaigns that contain non-standard Latin characters is very slow in SAS® Customer Intelligence Studio
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In SAS Customer Intelligence Studio, searching for campaigns might be slow when the campaign names contain non-Latin characters (for example, the German umlaut, Chinese or Hebrew characters, and so on).
This problem happens only when you select View ► Hierarchy, as shown in the following display:
To work around this problem, search by selecting View ► Grid or View ► Detail instead. The search performs normally with this method.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.3 | 6.6 | 9.4 TS1M6 | |
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Enterprise x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Pro 32-bit | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8 Pro x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 8.1 Pro x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows 10 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2008 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2008 R2 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2008 for x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 Datacenter | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 R2 Std | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Microsoft Windows Server 2012 Std | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Enterprise 32 bit | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Enterprise x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Home Premium 32 bit | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Home Premium x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Professional 32 bit | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Professional x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Ultimate 32 bit | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Windows 7 Ultimate x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| 64-bit Enabled AIX | 6.3 | 6.6 | 9.4 TS1M6 | |||
| 64-bit Enabled Solaris | 6.3 | 6.6 | 9.4 TS1M6 | |||
| HP-UX IPF | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Linux for x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
| Solaris for x64 | 6.3 | 6.6 | 9.4 TS1M6 | |||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#60717A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#60717A fix for this issue for SAS Marketing Automation 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R60.html#60717| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2017-11-03 17:13:10 |
| Date Created: | 2017-07-05 09:23:29 |