Problem Note 60638: In SAS® Cost and Profitability Management 8.1, opening saved operation summaries fails with an "IOM call failed..." error
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If you open an operation summary under Tools ► Operation Summaries while operations such as import, export, calculation, or cube generation are running, it might put the SASServer9_1 middle tier server into a state that prevents you from being able to open other operation summaries subsequently. Attempting to open an operation summary from Tools ► Operation Summaries while this state exists fails with one of the following errors:
IOM call failed. Internal server exception: access violation
Client found response content type of 'text/html;charset=utf-8', but expected 'text/xml'.
To work around the issue, restart SASServer9_1.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Cost and Profitability Management Data Server | Microsoft Windows 8 Enterprise x64 | 8.1_M5 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro 32-bit | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8 Pro x64 | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Pro x64 | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows 10 | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2008 | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2008 R2 | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 Datacenter | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 R2 Std | 8.1_M5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 Std | 8.1_M5 | 9.4 TS1M3 | ||||
| Windows 7 Enterprise 32 bit | 8.1_M5 | 9.4 TS1M3 | ||||
| Windows 7 Enterprise x64 | 8.1_M5 | 9.4 TS1M3 | ||||
| Windows 7 Home Premium 32 bit | 8.1_M5 | 9.4 TS1M3 | ||||
| Windows 7 Home Premium x64 | 8.1_M5 | 9.4 TS1M3 | ||||
| Windows 7 Professional 32 bit | 8.1_M5 | 9.4 TS1M3 | ||||
| Windows 7 Professional x64 | 8.1_M5 | 9.4 TS1M3 | ||||
| Windows 7 Ultimate 32 bit | 8.1_M5 | 9.4 TS1M3 | ||||
| Windows 7 Ultimate x64 | 8.1_M5 | 9.4 TS1M3 | ||||
| Linux for x64 | 8.1_M5 | 9.4 TS1M3 | ||||
A fix for this issue for SAS Cost and Profitability Management 8.1_M6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/A8N.html#60638
In certain circumstances, operation summaries for operations that were run in the past might fail to open, returning an "IOM call failed" error or an "XML content" error.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2017-06-16 11:02:19 |
| Date Created: | 2017-06-15 12:59:16 |