In SAS Digital Marketing, you can prevent or enable duplicate broadcasts of emails and SMS (Short Message Service) messages.

In the SAS Digital Marketing Studio client, you set those abilities by selecting E-mail Options in the SAS Digital Marketing Server Configuration dialog box, as shown below.

If you want to prevent duplicate emails from being sent, select the Prevent duplicate e-mails per broadcast option in this dialog box. In addition, you need to set Audit Level to ALL in the Business Context Properties dialog box in SAS^® Customer Intelligence Studio. The system checks the audit table for the e-mail address as emails are prepared for broadcast and rejects duplicates. Most customers do not use this option in order to allow broadcasts to be used in recurring campaigns.

If you want to prevent duplicate SMS messages from being sent, select the Prevent duplicate e-mails per broadcast option. In addition, you need to select AuditAspRequest  in the Advanced Server Properties pane and set it to true.The only de-duplication that the system does for SMS broadcasts is when the same mobile number appears more than once in the current recipient list. Then the system sends only the one message, and, if the Audit Level is set to ALL, the audit table shows the one send and the (however many other) duplicates, as the status. For SMS messages, the system does not check the audit table for previous sends. If you send out an SMS broadcast/campaign a second time only the current recipient table is checked for any duplicates. To avoid duplicate SMS messages from being sent out from a campaign that is run more than once, the selection within the campaign should include this de-duplication mechanism.

In addition, you can use the override email directive !EM_PREVENT_DUPS! TRUE or FALSE in email broadcasts. For details about this directive, see the SAS Digital Marketing X.X: User's Guide for your release of the software.

Operating System and Release Information