Problem Note 60424: After upgrading to SAS® Visual Analytics 7.4, printing and distribution might fail with SERVICE_FAILURE, HTTP Status 500, or PRINT_REQUEST_FAILED
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After you upgrade to SAS Visual Analytics 7.4 on a Microsoft Windows environment, printing might fail. The error that you see in the browser varies depending on your browser, and the application that you are using to print. Specifically, the error varies depending on whether you are printing from SAS Visual Analytics Designer, the classic version of SAS Visual Analytics Viewer, or the modern version of SAS Visual Analytics Viewer. Some possible errors are:
This problem also affects distribution. If you distribute the report, recipients might see an error similar to this one in the email:
Report (ReportName): PDF Failure (PRINT_REQUEST_FAILED ()).
Typically, the SASVisualAnaltyicsTransport7.4.log contains the following exception:
org.apache.commons.exec.ExecuteException: Process exited with an error: -1073741515(Exit value: -1073741515)
at org.apache.commons.exec.DefaultExecutor.executeInternal(DefaultExecutor.java:346)
at org.apache.commons.exec.DefaultExecutor.execute(DefaultExecutor.java:149)
at com.sas.onebi.transportservices.utils.ProcessUtils.executeProcess(ProcessUtils.java:60)
at com.sas.onebi.ws.transportservices.impl.PrintService.print(PrintService.java:520)
at com.sas.onebi.ws.transportservices.impl.PrintService.getPrintedReport(PrintService.java:265)
at com.sas.onebi.ws.transportservices.impl.PrintService.getPrintedReport(PrintService.java:247)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
Starting with SAS Visual Analytics 7.4, printing requires that the 64-bit version of the Microsoft Visual C++ 2015 Redistributable Packages be installed on the middle tier.
Note: The download site calls these packages "Visual C++ Redistributable Packages."
If this software is not installed, you cannot successfully print from SAS Visual Analytics. After the Microsoft Visual C++ 2015 Redistributable Packages are installed, you should not need to restart any servers. Printing should begin working immediately.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics | Microsoft® Windows® for x64 | 7.4 | 9.4 TS1M4 | ||
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2017-05-08 11:19:16 |
| Date Created: | 2017-05-08 10:18:56 |