Problem Note 60325: An error occurs in SAS® Customer Intelligence Studio if you do not log on as a member of the SAS® Marketing Optimization users group
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You might encounter the error TypeError: Error #1009 in SAS Customer Intelligence Studio if you are logged on as a user who is not a member of the SAS Marketing Optimization group. This problem occurs when you perform steps similar to the following:
- Log on as User1, who is not a member of the SAS Marketing Optimization users group.
- In a different session, log on as User2, who is a member of the SAS Marketing Optimization users group.
- As User2, perform a SAS Marketing Optimization activity (for example, save a scenario).
User1 sees the following message when User2 performs this action:
TypeError: Error #1009: Cannot access a property or method of a null object reference.
at com.sas.ci.mo.components.scenario::ScenarioUtil$/getScenarioAuthorizationLevelForNotifiedUser()
at com.sas.ci.mo.view.scenario::ScenarioCategoryMediator/handleNotification()
at Function/http://adobe.com/AS3/2006/builtin::apply()
at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()
at org.puremvc.as3.multicore.core::View/notifyObservers()
at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()
at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()
at org.puremvc.as3.multicore.patterns.observer::Notifier/sendNotification()
at com.sas.ci.mo.view::MOPluginMediator/onJMSEvent()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at com.sas.ci.coreProxy.events::MOEventManager/messageHandler()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at mx.messaging::AbstractConsumer/http://www.adobe.com/2006/flex/mx/internal::messageHandler()
at mx.messaging::ConsumerMessageDispatcher/messageHandler()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at mx.messaging::ChannelSet/messageHandler()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at PollCommandMessageResponder/resultHandler()
at mx.messaging::MessageResponder/result()
at com.sas.ci.mo.components.scenario::ScenarioUtil$/getScenarioAuthorizationLevelForNotifiedUser()
at com.sas.ci.mo.view.scenario::ScenarioCategoryMediator/handleNotification()
at Function/http://adobe.com/AS3/2006/builtin::apply()
at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()
at org.puremvc.as3.multicore.core::View/notifyObservers()
at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()
at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()
at org.puremvc.as3.multicore.patterns.observer::Notifier/sendNotification()
at com.sas.ci.mo.view::MOPluginMediator/onJMSEvent()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at com.sas.ci.coreProxy.events::MOEventManager/messageHandler()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at mx.messaging::AbstractConsumer/http://www.adobe.com/2006/flex/mx/internal::messageHandler()
at mx.messaging::ConsumerMessageDispatcher/messageHandler()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at mx.messaging::ChannelSet/messageHandler()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at PollCommandMessageResponder/resultHandler()
at mx.messaging::MessageResponder/result()
As a workaround, you can add User1 to the SAS Marketing Optimization users group.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft Windows 8.1 Pro x64 | 6.4 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 9.4 TS1M2 | ||||
| Microsoft® Windows® for x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows 10 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 9.4 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Professional x64 | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.4 | 9.4 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled AIX | 6.4 | 9.4 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.4 | 9.4 TS1M2 | ||||
| HP-UX IPF | 6.4 | 9.4 TS1M2 | ||||
| Linux for x64 | 6.4 | 9.4 TS1M2 | ||||
| Solaris for x64 | 6.4 | 9.4 TS1M2 | ||||
A fix for this issue for SAS Marketing Optimization 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z82.html#60325A fix for this issue for SAS Marketing Optimization 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U54.html#60325
In SAS Customer Intelligence Studio, you might encounter the error "TypeError: Error #1009" if you are not logged on as a member of the SAS Marketing Optimization users group.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2017-06-02 10:01:41 |
| Date Created: | 2017-04-20 09:22:42 |