Problem Note 60250: SAS® grid-launched workspace servers become unresponsive and fail to connect to a Hadoop cluster
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The authentication token that is used by the workspace server might expire before the connection ends, causing the workspace server to be unable to use the Hadoop cluster.
When you encounter this problem, the following errors appear in the object spawner log file:
Unknown error in grid provider module.
The launch of server SASApp_Discovery - Workspace Server for user user1 failed.
The specified uuid 12345678-1234-1234-1234-123456789 did not match any process managed by this spawner.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | Base SAS | z/OS | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 |
| z/OS 64-bit | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft® Windows® for x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Enterprise 32-bit | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Enterprise x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Pro 32-bit | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Pro x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Enterprise x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Pro 32-bit | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Pro x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 10 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 R2 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 for x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 Datacenter | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 R2 Std | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 Std | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Enterprise 32 bit | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Enterprise x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Home Premium 32 bit | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Home Premium x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Professional 32 bit | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Professional x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Ultimate 32 bit | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Ultimate x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| 64-bit Enabled AIX | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| 64-bit Enabled Solaris | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| HP-UX IPF | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Linux for x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Solaris for x64 | 9.4_M3 | 9.4_M4 | 9.4 TS1M3 | 9.4 TS1M4 | ||
A fix for this issue for SAS Threaded Kernel Grid 9.4_M3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/V72.html#60250| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2017-07-17 15:23:43 |
| Date Created: | 2017-04-04 14:49:16 |