Problem Note 60233: The Traditional Chinese edition of SAS® 9.4 TS1M4 causes the SAS® system memory to fail when you change the fonts to a Western script
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The SAS system memory fails when you change the fonts to a Western script in the Traditional Chinese edition of the fourth maintenance release for SAS 9.4 (TS1M4). For example, the problem occurs when you perform steps similar to the following:
- Select Tools ► Options ► Fonts.
- From the Fonts list, choose a Western font script (for example, Consolas).
- Click OK.
When you make the font change, an error message similar to the following is displayed:
ERROR: An exception has been encountered.
Please contact technical support and provide then with the following traceback information:
The SAS task name is [log]
ERROR: Read Access Violation log
Exception occurred at (04373ABC)
. . .more message lines. . .
Please contact technical support and provide then with the following traceback information:
The SAS task name is [log]
ERROR: Read Access Violation log
Exception occurred at (04373ABC)
. . .more message lines. . .
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | Base SAS | Microsoft® Windows® for x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 |
| Microsoft Windows 8 Enterprise 32-bit | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Enterprise x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Pro 32-bit | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Pro x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Enterprise x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Pro 32-bit | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Pro x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 10 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 R2 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 for x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 Datacenter | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 R2 Std | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 Std | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Enterprise 32 bit | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Enterprise x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Home Premium 32 bit | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Home Premium x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Professional 32 bit | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Professional x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Ultimate 32 bit | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Ultimate x64 | 9.4_M4 | 9.4_M4 | 9.4 TS1M4 | 9.4 TS1M4 | ||
A fix for this issue for Base SAS 9.4_M4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/A3Z.html#60233| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2017-04-07 08:51:05 |
| Date Created: | 2017-04-03 13:09:49 |