Problem Note 60046: You cannot view an attachment to a note after you edit and update the note in SAS® Enterprise Case Management
In SAS Enterprise Case Management, when you edit and update a note that includes an attachment, you can no longer view the attachment.
Steps to reproduce the problem:
- Post a note that includes an attachment.
- Click the attachment, via the link available in the note, to verify that you can successfully view it in the browser.
- Click Edit to edit the note. Do not click the Remove Existing Attachment button. Click the Update button to save the edited note.
- In the updated note, click the attachment.
- The attachment contents are not displayed in the browser. Instead, an error message indicates that the document could not be loaded, as shown in the following example:
![](data:image/png;base64,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)
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
SAS System | SAS Enterprise Case Management Mid-Tier | Microsoft® Windows® for x64 | 6.3 | | 9.4 TS1M2 | |
64-bit Enabled AIX | 6.3 | | 9.4 TS1M2 | |
64-bit Enabled Solaris | 6.3 | | 9.4 TS1M2 | |
Linux for x64 | 6.3 | | 9.4 TS1M2 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Type: | Problem Note |
Priority: | high |
Date Modified: | 2017-03-22 14:47:18 |
Date Created: | 2017-02-27 09:35:37 |