SUPPORT / SAMPLES & SAS NOTES
Problem Note 59668: A "500 Internal Server" error can occur occasionally for the rest API in SAS® 360 Discover
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When SAS 360 Discover runs the Customer Experience Targeting (CXT) ETL job, the network can experience issues in the connection. As a result, the CXT ETL job fails with an error similar to the following:
MPRINT(CXT_HTTPREQUEST): proc http out=profile headerin=hdrin headerout=hdrout
HEADEROUT_OVERWRITE webusername =
"your-email-address@domain.com" webpassword =
"{SAS002}32DFA65C2FC1C2640F6558F94482EF1511496680573CC8AB49D899942B0535EA
ct="application/vnd.sas.marketing.acs.normalization.profile+json;
charset=utf-8" method="GET"
url="https://design-euw.ci360.sas.com/SASACSNormServices/rest/ACSExtractService/
jobs/profile";
MPRINT(CXT_HTTPREQUEST): run;
NOTE: PROCEDURE HTTP used (Total process time):
real time 0.46 seconds
cpu time 0.03 seconds
HEADEROUT_OVERWRITE webusername =
"your-email-address@domain.com" webpassword =
"{SAS002}32DFA65C2FC1C2640F6558F94482EF1511496680573CC8AB49D899942B0535EA
ct="application/vnd.sas.marketing.acs.normalization.profile+json;
charset=utf-8" method="GET"
url="https://design-euw.ci360.sas.com/SASACSNormServices/rest/ACSExtractService/
jobs/profile";
MPRINT(CXT_HTTPREQUEST): run;
NOTE: PROCEDURE HTTP used (Total process time):
real time 0.46 seconds
cpu time 0.03 seconds
NOTE: 500 Internal Server Error
You can continue the CXT ETL job by running the reset job and restarting the CXT ETL flow.
A fix for this issue is planned for a future software release.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence 360 | N/A | ||